MAINTENANCE REQUEST

MAINTENANCE REQUESTS

If you are experiencing a life-threatening emergency, gas leak, fire etc. CALL 911

If you have an emergency repair issue contact (916) 258-4045

Online Portal

Log In

Don't have an account?

For all other maintenance issues please complete the maintenance request by visiting your tenant portal.

For Helpful Maintenance solutions to common repair issues please review your Tenant Handbook

Keep in mind the following when submitting a maintenance request:
  • Be as specific as possible in explaining the maintenance issue so that we can accurately inform the property owner or vendor about the issue.
  • We do not give vendors keys to your property and you will need to schedule with the vendor for a time to meet. Remember that failure to show at an appointment can mean a charge to you.
  • Non-emergency repairs are done during normal business hours (8:00 a.m. to 5:00 p.m., Monday through Friday).
  • If you do not hear from the vendor within a reasonable time period, call our office and inform the maintenance department that the vendor has not contacted you.
  • If you still have trouble after a repair has taken place, call our office and inform us that you had a recent repair and there is still a problem. Recent repair means within the last 60 days and pest control within the late 30 days. (If you fail to report an unsolved recent repair, and there is further damage or expense, you may be responsible for the cost)
  • We know that repairs are an inconvenience and promise to address them diligently. We appreciate your patience and cooperation.
  • Please be aware that we work at the direction of the property owner and some repair requests may be denied. We will make every effort to communicate your requests to ensure that the property you rent meets all safety and habitability requirements.
Share by: